Frequently Asked
Questions
Just follow the step-by-step instructions for new user registration, including your personal data. When the initial basic registration is made, you may edit your profile, including more relevant, important information to ensure your access to brands and products.
If you do not remember your password, you can request a new one through the link: forgot your password?
In case you did not register previously, please contact [email protected] so that we can appraise the situation.
Possibly your e-mail address or password are incorrect. Check the data you entered and try to change your password through the link: forgot your password?
If you really are not able to access your account, please contact [email protected] so that we can appraise the situation.
Yes, it is possible to register. However, the Brazilian Footwear Virtual B2B Platform focuses on foreign markets, and the models and prices may not be available for the domestic market.
First you need to request full access to the brands. If you are not granted access, we suggest you complete your profile, since the inclusion of information allows brands to get to know you better.
If you already have full access to the brand, you can send a message by visiting your account / messages.
You can access the Forum for Specific Requests, you can describe all the features of the product you are looking for. The companies will receive your request and answer through the email address registered in your account.
You need to request access to the brands through each company's profile page. After reviewing your profile page, they will decide if you will be able to view the complete collections. Remember, it is important that your profile is as complete as possible for companies to decide about your access!
If your question is not answered in this forum, please contact [email protected] so that we can help you!
The Brazilian Footwear B2B Platform will enable you to models, colors and sizes, assessing prices and materials. The effective placement of an order will only be possible after the negotiation is sent to the brand, which will then contact you to resolve any issues that are not clear and to negotiate deadlines and payment terms.
The enabling of the profile depends on each brand. Please wait. Soon you will be allowed to view the full profile of the brands you requested.
Remember, it is important that your profile is as complete as possible for companies to decide about your access!
Information on the concept of the brands, manufacturing plants and products are available to those who have complete access to the brand. You can also access the companies' website, their social media channels and exchange emails with the person responsible for exports and/or marketing - all these channels are visible and highlighted on each brand's page.
Specific information may be directly requested to the brand, through messages.
No, the website does not allow access for individuals, because information and negotiations available on the Brazilian Footwear B2B Platform exclusively serve legal entities.
The Brazilian Footwear B2B Platform features only companies that are members of the Brazilian Footwear - exports promotion program developed by Abicalçados in partnership with APEX-Brasil. All companies are members of Abicalçados and must present complete documentation in order to be able to appear in the website.
If you are not a member, please contact us though the email address [email protected]
By accessing the site with your login and password and visiting your profile, it is possible to your account. Just click on the link: Delete account - on the lower left corner of the screen.
The registered information will be made available only to the brands to which you request access.
Negotiations generated on the platform are pre-orders. The confirmation must be
made by the manufacturer. The effective placement of an order will only be possible after the negotiation is sent to the brand, which will then contact you to resolve any issues that are not clear and to negotiate deadlines and payment terms. The cancellation, in turn, must also be made in direct contact with the factory - outside the environment of the platform.
You can the option "I forgot my password" and in a few moments you will receive instructions on how to proceed in the registered email address.
You can send a message directly to the brand that manufactures the product that interests you.
No, the platform is intended for B2B deals. There are minimum volumes/values of negotiation (set by each brand). It is not intended to sell pairs directly to end consumers.
You can search the correlation of the sizes of your country with the registered patterns (US, EU) or contact the brand with which you wish to negotiate.
If your company doesn’t have a website, you can indicate a social media page in order to provide a source of information to the brands in Brazilian Footwear B2B Platform.
The BrazilianFootwear.com is an online platform to prospect international contacts linked to the footwear industry. Through the website, buyers or managers of brands can find suppliers for their businesses and directly contact them to begin a business relationship.
To change your profile information, log in with your account, click on the top menu "My Profile" and then "Edit Profile". There you can change your name, company, website, and email address, in addition to changing your account password. If you have any trouble logging in, contact our customer service at [email protected].
To contact suppliers and Brazilian footwear brands, you must either log in or create a new account if you do not already have one, enter the type of shoes you are looking for, check the compatible brands, and contact those that interest you. It is very simple and straightforward, the manufacturer itself will reply.
To search suppliers and brands, you must log in or create an account if you do not already have one. Afterwards, you just need to inform the characteristics of the product(s) you are searching for, and the website will generate a list of suppliers that can meet your demand.
To change your password, log in with your account, click on the top menu "My Profile" and then "Edit Profile". There you can change your name, company, website, and email address, in addition to changing your account password. If you have any trouble logging in, contact our customer service at [email protected]. If you forgot your password, click on the button "Forgot your password?" when you go to the login page.
To get faster responses from suppliers, make sure your profile has all the information, especially regarding the company you work for.
The suppliers registered on the website are companies that are members of the Brazilian Footwear program. The suppliers may be disabled from the platform because they left the program or because they requested that their profile be removed from the website.
To participate in the Brazilian Footwear.com, your company must be a member of the Brazilian Footwear program. For further information, contact Abicalçados' team through the email [email protected] or through the phone number (+55 51) 3594-7011.
Your email or your password may be incorrect. Please review the data you entered. If you still can't log in, you can change your password at "Forgot your password?" or you can contact our customer service at [email protected] so that we can appraise the situation.
To contact suppliers and Brazilian footwear brands, you must log in or create an account if you do not already have one. Afterwards, you will be able to contact brands that interest you through the platform, and, if the supplier is interested, they will provide further contact details.
No. The platform BrazilianFootwear.com is completely free for buyers. We aim to generate business opportunities between buyers and Brazilian footwear brands. Remember: the website is only geared towards companies. If you are an end consumer, you should not create an account at the BrazilianFootwear.com as your profile on the website may be blocked.
To delete your account, you must log in, click on "My profile" and enter the "Delete account" option.
To register as a buyer, you must create an account at the BrazilianFootwear.com, informing your name, email address, and information regarding the company you work for - website and name.
You can select the option "Forgot your password?" and in a few moments you will receive instructions on how to proceed in the email address you registered.
If you do not remember your password, you can request a new one through the button "Forgot your password?". In case you didn't previously create an account, please contact [email protected] so that we can appraise the situation.
Information on the concept of the brands, the factories, and the products are available on the profile of each company at the BrazilianFootwear.com. To access it, you need to log in or create an account on the website.
If your question is not answered in this forum, please contact [email protected] so that we can help you!
No, the website does not allow the access by individuals. If you create an account as an individual, your email will be blocked.
The registered information will be available for Abicalçados and only for the brands you searched for.
No, the platform is intended for prospecting B2B contacts. It does not make purchases or sales and is therefore not intended for individuals and end consumers.
You can send a message directly to the brand that manufactures the product that interests you.